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Privacy Policy


This Privacy Policy sets out how we use and process any personal data that we collect or is provided to us on the Patient Claims website.

We take your privacy seriously. Please read this policy along with our Terms and Conditions and Cookie Policy before continuing to use the website and knowingly or unknowingly providing us with your personal information.

We are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union and we are responsible as ‘controllers’ of your data to comply with GDPR and other UK and EU legislation to ensure our professional duties are adhered to.

This policy applies only to the actions of Patient Claims and users with respect to this website. It does not extend to any other sites that can be accessed from this website.

Data We Collect

We may collect the following data from you:

  • Name
  • Contact information – such as email address and telephone number
  • Particulars of your claim – information you provide IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Demographic information – such as geographical location and preferences (automatically collected)

How We Collect Data

We collect data in two ways:

  1. Data given to us by you – by way of completing the contact form or emailing Patient Claims via our email address link
  2. Data collected automatically via cookies, in line with the cookie settings on your browser. For more information please see our Cookies Policy

How We Use, Share and Store Data

Data provided to us by you is used in accordance to deal with your enquiry , for example contacting you to discuss or progress your potential claim. This data is shared with our employees in order for someone to make contact and may be shared with other parties, upon your consent, if the claim is taken further. Your data is stored safely on secured servers which are monitored by a professional IT company. We only retain your details for the period necessary to fulfil the purposes outlined in this policy.

Data collected automatically is used for internal record keeping, i.e. monitoring numbers of website visitors and their locality and to ensure that we provide users with the best possible experience when using our website, i.e. remembering your viewing preferences.

Your Rights

You have a number of rights in relation to your personal data, including:

  1. Right to access – you have the right to request a copy of the information we hold, modify, update or delete about you at any time. This information is provided free of charge, unless your request is ‘manifestly unfounded or excessive’. We may refuse your request, if we are legally permitted to and the reasons will be explained.
  2. Right to correct – you have the right to rectify any inaccurate or incomplete data that we hold about you.
  3. Right to erase – you have the right to request that we delete your data from our systems
  4. Right to restrict our use – you have the right to stop us from using your data or limit the way we are able to use it.
  5. Right to data portability – you have the right to request that we move or transfer your data
  6. Right to object – you have the right to object to use using your data

If at any point you wish to withdraw your consent to data use or you are not satisfied with the way your data is being processed then please contact

It is important that the data we hold is accurate and up to date; please update us with any changes to your personal information.

Patient Claims reserves the right to amend, update or change this Privacy Policy as we may deem necessary or may be required by law. Any changes to this policy will be published immediately and are deemed to be accepted by the user by continuing to use the website and provide us with data.

Patient Claims Details

This agreement cannot be transferred to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe the users rights will not be affected.

If our Privacy Policy is  breached Lamb Brooks LLP will be entitled to use its rights and remedies. Lamb Brooks LLP will not be responsible for a breach of our Privacy Policy by circumstances beyond reasonable control.

To read our Terms & Conditions please click here.

To read our Cookies Policy please click here.

Patient Claims is a trading name of the Clinical Negligence Department of Lamb Brooks LLP, whose trading address is: Victoria House, 39 Winchester Street, Basingstoke, Hampshire, RG21 7EQ.

Any contact should be directed to or to Patient Claims, c/o Lamb Brooks LLP, Victoria House, 39 Winchester Street, Basingstoke, Hampshire, RG21 7EQ.

Find out if you have a claim

For further information and to see if your claim could be dealt with on a 'no win, no fee' basis, please call our friendly and experienced Clinical Negligence team on 03339 874011 or complete the contact form and someone will respond as soon as possible.

Find out if you have a claim