We are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union and we are responsible as ‘controllers’ of your data to comply with GDPR and other UK and EU legislation to ensure our professional duties are adhered to.
This policy applies only to the actions of Patient Claims and users with respect to this website. It does not extend to any other sites that can be accessed from this website.
Data We Collect
We may collect the following data from you:
- Contact information – such as email address and telephone number
- Particulars of your claim – information you provide IP address (automatically collected)
- Web browser type and version (automatically collected)
- Demographic information – such as geographical location and preferences (automatically collected)
How We Collect Data
We collect data in two ways:
- Data given to us by you – by way of completing the contact form or emailing Patient Claims via our email address link
- Data collected automatically via cookies, in line with the cookie settings on your browser. For more information please see our Cookies Policy
How We Use, Share and Store Data
Data provided to us by you is used in accordance to deal with your enquiry , for example contacting you to discuss or progress your potential claim. This data is shared with our employees in order for someone to make contact and may be shared with other parties, upon your consent, if the claim is taken further. Your data is stored safely on secured servers which are monitored by a professional IT company. We only retain your details for the period necessary to fulfil the purposes outlined in this policy.
Data collected automatically is used for internal record keeping, i.e. monitoring numbers of website visitors and their locality and to ensure that we provide users with the best possible experience when using our website, i.e. remembering your viewing preferences.
You have a number of rights in relation to your personal data, including:
- Right to access – you have the right to request a copy of the information we hold, modify, update or delete about you at any time. This information is provided free of charge, unless your request is ‘manifestly unfounded or excessive’. We may refuse your request, if we are legally permitted to and the reasons will be explained.
- Right to correct – you have the right to rectify any inaccurate or incomplete data that we hold about you.
- Right to erase – you have the right to request that we delete your data from our systems
- Right to restrict our use – you have the right to stop us from using your data or limit the way we are able to use it.
- Right to data portability – you have the right to request that we move or transfer your data
- Right to object – you have the right to object to use using your data
If at any point you wish to withdraw your consent to data use or you are not satisfied with the way your data is being processed then please contact firstname.lastname@example.org.
It is important that the data we hold is accurate and up to date; please update us with any changes to your personal information.
Patient Claims Details
To read our Terms & Conditions please click here.
To read our Cookies Policy please click here.
Patient Claims is a trading name of the Clinical Negligence Department of Lamb Brooks LLP, whose trading address is: Victoria House, 39 Winchester Street, Basingstoke, Hampshire, RG21 7EQ.
Any contact should be directed to email@example.com or to Patient Claims, c/o Lamb Brooks LLP, Victoria House, 39 Winchester Street, Basingstoke, Hampshire, RG21 7EQ.